Shipping Policy

At Kallévia, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how your order is processed, shipped, and tracked.

1. Order Processing Time

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

• Order Status: You will receive a notification email with tracking information as soon as your order has been dispatched from our warehouse.

Note: Processing times are separate from the estimated shipping/delivery times shown at checkout.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery destination and order weight.

• Standard Shipping: Estimated delivery within 3 – 7 business days.

• Express Shipping: Estimated delivery within 1 – 3 business days.

• Free Shipping: We offer Free Standard Shipping on all qualifying orders over $[Insert Amount, e.g., $50 / 500 MAD].

Please note that delivery times are estimates provided by shipping carriers and are not guaranteed.

3. International Shipping

We offer international shipping to selected countries worldwide.

• International Delivery Times: Standard international shipping typically takes 7 – 15 business days, depending on customs clearance procedures in the destination country.

• Customs, Duties & Import Taxes: Kallévia is not responsible for any duties, taxes, or customs fees applied to your order upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

4. Order Tracking

• Once your package has shipped, an email notification containing your Tracking Number and a tracking link will be sent to the email address provided at checkout.

• Please allow 24 to 48 hours for the tracking information to update in the carrier’s system.

5. Incorrect Shipping Address & Address Changes

• Please review your shipping address carefully prior to completing your purchase.

• If you notice an error in your shipping address, please contact us immediately at [support@kallevia.com].

• Kallévia is not responsible for orders shipped to an incorrect or incomplete address provided by the customer once the package has already been dispatched.

6. Lost, Stolen, or Damaged Packages

• Damaged Items: If your order arrives damaged, please inspect it immediately and contact us within 48 hours of delivery at [support@kallevia.com]. Please include clear photos of the damaged item and packaging along with your order number.

• Lost Packages: If your tracking link shows delivered but you have not received your package, please check around your residence and with neighbors first. If it cannot be located, contact our support team so we can assist in opening a carrier claim.